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Description by publisherOffering an innovative, dependable solution to work order management, the MagnoSoft DataTrack System 2003 is a suite of distributed applications designed to increase the productivity and effectiveness of your call center or helpdesk, while requiring minimal administration.
The DataTrack System, comprised of the Server, Desktop Client, and Web Client, improves efficiency, while lowering expenditures, by allowing you to effectively assign, manage, and distribute vast quantities of work requests without needing to enlarge technical staff.
The DataTrack Server stores all work orders and user accounts in a centralized location, accessible to users of the Desktop or Web Client, while the DataTrack Desktop Client, an application intended primarily for use by administrators and technicians, is the principle means by which the entire system is administered. In addition, the DataTrack Web Client allows staff members to easily submit work requests from their own computers, via any modern browser, regardless of operating system.
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